Refund policy

Information regarding the exercise of the right of withdrawal – Right of withdrawal and effects

To exercise the right of withdrawal, you must inform JOY S.p.A. (registered office: Via del lavoro 13, Pergola; email address: info@cristiancavagna.com) of your decision to withdraw from the contract by means of an unequivocal statement.

Pursuant to Art. 64 et seq. of Legislative Decree no. 206/2005, the Customer has the right to withdraw without penalty and without specifying a reason within fourteen days from the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we shall reimburse all payments received from you, excluding delivery costs and any cash-on-delivery fees, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Such reimbursements will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. The reimbursement may be withheld until the goods have been received by the seller.

Please send the goods back to JOY S.p.A., Via del lavoro 13, Pergola, without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired. You will bear the cost of returning the goods.

Products that have been opened and vaporized for the first time cannot be returned.

Once the item is back in the possession of JOY S.p.A., processing the refund requires verifying that the item has not undergone any tampering or alterations of any kind that would compromise its future or immediate resale.

If the product is found to be unsellable, it will be returned to the rightful owner at our expense.

In any case, the refund will be net of any other costs or fees incurred by JOY S.p.A. in connection with that same sale.

Returning the Item

The discounted courier return shipping service is valid only within Italy. Simply contact the courier's customer service department and ask the representative to schedule a domestic "freight collect" (recipient-pays) pickup, providing the recipient's details (JOY S.p.A., Via del lavoro 13, Pergola 61045 Pesaro-Urbino, PU) and the sender's details (including the preferred day and time slot for the pickup).

Returning an Incorrect Product

In the event of a delivery error—specifically, the delivery of an incorrect product—our customer service team will contact the customer to arrange for the incorrect package to be collected via express courier, proceeding to deliver the correct product only after that collection has taken place.

If the customer refuses to return the incorrect product, or fails to communicate regarding the matter, the initial delivery will be deemed tacitly accepted. Should there be a price difference between the product ordered and the one erroneously received (and not returned), a refund of the difference will be offered.

The right of return, as detailed in the first point, remains guaranteed.