Terms of service

JOY S.p.A. markets and resells all products featured on this site and guarantees that every item for sale is authentic.
The products sold are, therefore, subject to rigorous quality control standards.

All orders are subject to availability verification and acceptance.

The contract is concluded when Cristiancavagna.com receives the order submitted electronically by the customer. Upon conclusion of the contract, Cristiancavagna.com undertakes to supply the ordered products to the customer in accordance with the terms and conditions set out herein, subject to the right not to process orders from parties who fail to provide sufficient guarantees of solvency, who do not fall within the aforementioned category of "end consumer," or if, for any reason, the ordered product proves unavailable for sale.

By submitting an order, the customer unconditionally accepts and agrees to observe all provisions contained in these Conditions in their dealings with Cristiancavagna.com.

Therefore, submitting an order implies full knowledge and total, unconditional acceptance by the customer of these Conditions, as well as of any additional information contained on the site's web pages referenced herein and/or linked hereto.

1. Payment Information

1.1 Payment Methods

Purchased items must be paid for at the time the purchase transaction is completed, using PayPal, Credit Card, or Cash on Delivery.

PayPal

You may choose to pay simply and securely via PayPal using your PayPal account. To link your credit card to a PayPal account and for more information, click here . Cristiancavagna.com reserves the right to process an order only if the details registered for the PayPal account match the billing and shipping details for the order itself.

Credit Card

You can pay easily and securely by credit card for orders placed on Cristiancavagna.com. We accept MasterCard, Visa, and American Express.

Cash on Delivery
Cristiancavagna.com offers the option to choose Cash on Delivery as a payment method. Payment is made in cash upon delivery (the courier does not accept checks and does not provide change), and this option is available for orders up to a maximum amount of €2,999. This service is available only in Italy. If the delivery of an order placed via Cash on Delivery fails due to reasons attributable to the customer, Cristiancavagna.com reserves the right to refuse any future orders using the same payment method. This service is offered at an additional cost of €5.

2 Shipping Information

2.1 Shipping Costs – ITALY

Shipments within Italy are handled by GLS, TNT, or Poste/SDA couriers.
Shipping is free for orders over €30. Otherwise, the cost is €8.50.
In compliance with trade regulations, all Cristiancavagna.com shipments are accompanied by an official invoice stating the value of individual items in Euros.

2.2 Shipping Costs – INTERNATIONAL

International shipments are handled by GLS, TNT, or Poste/SDA couriers.

For EU countries, shipping is always free for orders over €150. Otherwise, the cost is €15.
For non-EU countries, orders are always shipped at a cost of €50.

For shipments to non-European countries, the average delivery time is 15–20 business days. Should customs hold the package for inspection, delivery may take longer; such delays are not attributable to Cristiancavagna.com.

In compliance with trade regulations, all Cristiancavagna.com shipments are accompanied by an official invoice stating the value of individual items in Euros.

2.3 Shipping Date

We ship all orders received by 12:00 PM (noon), Monday through Friday, on the same day. If the order is placed on a public holiday or the day before a public holiday, the package will be shipped on the next available business day.

From the time of shipment, delivery takes:

1-2 business days in Italy (+1 day for Sicily and Sardinia)
4-5 business days within the European Union
15-20 business days for non-EU countries.

2.4 Order status

Upon shipment of the order, Cristiancavagna.com sends customers an email containing the tracking number provided by the courier. Customers can track the status of their order directly on the courier's website. The displayed webpage will show the exact, up-to-date movements of the shipment.

2.6 Authorized delivery of the shipment

Upon delivery of the goods, customers are asked to carefully inspect the package before signing for receipt. Cristiancavagna.com packages are carefully packed and sealed with adhesive tape. If for any reason the package appears tampered with or the adhesive tape is not intact, customers are asked to sign for receipt "with reservation" (subject to inspection) in order to subsequently open a claim with the courier. If a delivery is accepted with an unauthorized signature or there is evidence of package tampering, customers are requested to immediately report the incident to the local office of the courier that handled the shipment and contact Cristiancavagna.com at info@cristiancavagna.com. Cristiancavagna.com will not accept claims regarding packages potentially tampered with by the courier if the buyer did not sign "subject to inspection" upon receipt of the parcel.

2.7 Shipment Holding

In the event of a failed delivery, the courier automatically sends a holding notification file to the sender—Cristiancavagna.com—on the following day; this file details the reason for non-delivery and requests instructions for releasing the shipment.
The customer may also view the holding notification file and their order status directly on the courier's website.
Cristiancavagna.com reserves the right to recall the goods after three (3) business days if no instructions have been received from the end customer.
A maximum holding period of 15 days applies at the nearest courier branch.

3. Returns and Refunds

3.1 Information regarding the exercise of the right of withdrawal – Right of withdrawal and effects

To exercise the right of withdrawal, you must inform JOY S.p.A. (registered office at Via del Lavoro 13, Pergola; email address: info@cristiancavagna.com) of your decision to withdraw from the contract by means of an unequivocal statement.

Pursuant to Art. 64 et seq. of Legislative Decree no. 206/2005, the Customer has the right to withdraw without penalty and without specifying a reason within fourteen days from the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we shall reimburse all payments received from you, excluding delivery costs and any cash-on-delivery fees, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Such reimbursements will be carried out using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. The reimbursement may be withheld until the goods have been received by the seller.

Please send the goods back to JOY S.p.A., Via del Lavoro 13, Pergola, without undue delay and in any event within 14 days from the day on which you communicated your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will be responsible for the costs of returning the goods.

Products that have been opened and sprayed for the first time cannot be returned.

Once the goods are back in the possession of JOY S.p.A., processing a refund requires verifying that the item has not undergone any tampering or alterations of any kind that would compromise its future or immediate resale.

Therefore, if the product is found to be unsaleable, it will be returned to you.